General Questions

#Can I schedule a recurring send to send money transfers on a weekly or monthly basis?

While you can’t schedule recurring transfers, our send again feature makes it easy to send money to the people who you transfer money to on a recurring basis. Just go to your account history, select a past transfer, and choose send again. With one click, we’ll prefill the details so you can finish the transfer quickly.

 

#How much does it cost to transfer money with MoneyGram?

Fees vary based on a range of factors, such as where you are sending, how much, and the payment and receive method chosen. If you pay with your credit card*, the fees are slightly higher. Enjoy more peace of mind by estimating transfer fees and exchange rates on MoneyGram's estimator. Log in to see all the available send and receive options and begin your transfer today. *Your credit card company may charge a cash advance fee and interest charges.

 

#Which countries can I send money to?

At MoneyGram, we're proud of our network of more than 200 countries and territories that you can send to. To see which countries are available, simply log in and start sending money or estimating fees.

 

#Can I send money by calling MoneyGram Customer Service?

Money transfers can be completed online, on our mobile app, or in person at a MoneyGram location, but never over the phone.

 

#How can I estimate fees before I start a money transfer?

Enjoy more peace of mind by estimating transfer fees and exchange rates with MoneyGram's estimator. Log in to see all the available send and receive options and begin your transfer today!

 

#Why does MoneyGram require me to provide identification?

The safety of your money transfer is important to us. To prevent fraud and help keep your money safe, MoneyGram requires you to show a valid ID to complete all money transfer transactions. Verifying that people are who they say they are helps reduce the risk of becoming a victim of a scam or fraud. We want you to be prepared when sending or receiving money. Below is a list of some accepted forms of ID: US Driver's License Passport State ID US Military Card Native American Tribal ID Welfare ID Inmate (exit prison) ID Resident Alien Card Seafarer ID Border Crossing Card Temporary Resident Card Employment Authorization Card Mexican Electoral Card Certificado de Matricula (Matricula Consular)

 

#How long will an international money transfer take using the MoneyGram® Money Transfers app?

Depending on the payment option and receive method, transfers can take as little as few minutes to a few days. For faster transfers, select debit card as your payment option.

 

#Can I use a multi-currency account with the MoneyGram mobile app?

Multi-currency accounts are currently not available.

 

#Why should I use the MoneyGram® Money Transfers app instead of my banking app?

The MoneyGram Money Transfers app provides affordable, convenient and fast methods of transferring money. With more than 80 years of experience in sending money across the globe, we know how to get your money where it needs to be.