Transaction Help

#How can I request a copy of my transaction history?

If you need to request a copy of your transaction history, please follow the instructions in the Money Transfer History Request Instructions document.

 

#Why didn't my scheduled transfer go through?

Your experience with MoneyGram is important to us, but from time to time, there may be factors impacting your money transfer. There are a few possible reasons your scheduled send did not go through. Based on the error message you received, take one of the following steps to start sending again:

Identity Re-authentication: For your security, we periodically require you to re-authenticate your identity to ensure your personal and financial safety and prevent fraud. To get started, log in to your MoneyGram profile and start a new, one-time transfer to your receiver. During this process, you'll be asked to upload a new ID. After this transfer completes, your recurring transaction will start up again without any further action from you.

Expired Identification: If your photo ID has expired, you'll need to upload a new one. To get started, log in to your MoneyGram profile and start a new, one-time transfer to your receiver. After this transfer completes, your recurring transaction will start up again without any further action from you.

System Error: Log in to your MoneyGram profile and create a new, one-time transfer to your receiver. If this transaction is successful, your recurring transaction will start up again without any further action from you.

 

#Can my receiver pick up their transfer in a different country than I sent it to?

Sometimes plans change unexpectedly and your receiver is not where you thought they would be. In keeping with protecting your money, the receiver must pick up the funds in the country you sent to. If your receiver is not in the country you sent to, please cancel the transaction and send it again to the new destination.

 

#How can I view my transaction history?

Log in to your online profile. If your transaction is in progress, you will see Transaction History on your Dashboard, along with a link to view all. If you do NOT have transactions in progress displaying on your Dashboard, then select Transaction History. In the MoneyGram app, log into your profile and select Recent Activity to view your transaction history.

 

#Who do I contact for problems with money transfers or technical problems with the app?

Depending on where you're based, you can either chat with us or use the "Contact Us" form in the app menu or on MoneyGram.com.